Support

Yes!

Jump/Cut is a program that runs entirely on your computer, and can be run completely offline once installed (both with and without a license).

This means that once you start using Jump/Cut, it is your system that is doing the heavy lifting.

Therefore, we only think it is fair that licenses are are a one-time purchase with no recurring fees.

Yes!

Once you purchase a Jump/Cut Pro license, it can be used to activate any current or future release of Jump/Cut.

Yes!

Jump/Cut Lite will always be free for use. The original goal from the inception of Jump/Cut was to support new content creator with getting started in their journey, providing a more convenient way to work through the first editing pass of a video.

With some of our team members starting their own content creation journey, it was clear to us just how tedious some surface level edits could be, despite how important they are to video metrics such as viewer retention.

We therefore wish to continue supporting up-and-coming creators with a program that can help them focus more on their messaging, and less on the monotony of basic edits.

Yes!

Jump/Cut only requires an internet connection for the activation process. All other Jump/Cut functionality can be used offline (both with and without a license).

Currently Jump/Cut only supports video files. We plan to implement support for audio files in a future update.

Jump/Cut supports exporting timelines to formats compatible with DaVinci Resolve, Final Cut Pro and Premiere Pro.

Currently Jump/Cut only automates the removal of silent sections from a serialised sequence of video files. For a list of current features, refer to the pricing page.

In the future we intend to implement support for audio-only files, multiple A/V tracks, as well as other useful automation features for common edits.

If you have any suggestions for features that you think are a great fit for a program like Jump/Cut, please send us an email at [email protected]

Please check the email address you used during the checkout process (please also check the spam folder) for an email from our payment processor SendOwl.

The license should be sent to your email address within 15 minutes of purchase.

If you have still not received it after this time, please contact us using the information below. Please make sure you include the name, email address and order number associated with your purchase.

You may be using an older version of Jump/Cut.

Please update to the latest version available on the Downloads page and try to activate again.

If you continue to have issues activating, please contact us using the information below. Please make sure you include the name, email address and order number associated with your purchase.

Before you purchase a Jump/Cut license, we highly recommend trying Jump/Cut Lite to test whether the program fits within your workflow.

If you have already purchased a Jump/Cut license and are not satisfied, you can request a refund within 30 days from the date you purchased a license, no questions asked.

To request a refund, please contact us using the information below. Please make sure you include the name, email address and order number associated with your purchase.